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Easy To Do Business With Reliant
- Personalized customer service; not a boiler room of new hires with scripts
- Reliant accepts work orders via a broad variety of methods
- Techs work with many web-based industry specific platforms
- Reliant’s cloud-based SugarCRM software automatically accepts and assigns WO’s to Techs
- Reliant Supervisors manage work flow and monitor Tech performance through KPI’s
- Weekly Tech Team meetings help ensure that work doesn’t “fall through the cracks”
- Reliant understands the importance of protecting your brand
Same Tech, Same Store Philosophy
- Because each Tech has his own territory, each one has “his stores”
- Instills pride in “ownership”
- Sole responsibility creates accountability
- Due to familiarity with stores, communication is improved and service is efficient
- Less than .25% callbacks
